The Twitter ‘Firehose’: Going beyond the tip-of-the-iceberg.

So using Twitter to detect Flu outbreaks, for instance, isn’t as far-fetched an idea as it seems. Using it as a customer service tool is a no-brainer.

I’ve been given access to that ‘Firehose’ along with the kind of analytical tools needed to make sense of the information that it lets me see. I’d be interested to talk to people in both government and campaigning roles on how this can be used more effectively.


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